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The experience itself was amazing! The limo was nice, and the driver was great. The reason I am giving this three stars is due to the staff at the company hosting this. I literally had to call 8 times to get the time for when pickup was. The staff were rude and unhelpful. It was only after threatening to contact Viator that they got me the time. If you do book this event, I'd suggest having viator confirm your pickup time as they had an easy time to do this.