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We have taken day tours through Viator on several occasions in various countries . They have always been wonderful experiences. Unfortunately, our so-called half day tour of Heidelberg was the worst tour I have ever experienced. Our driver picked us up on time at our hotel in Frankfurt. He did not give us his name I had to ask. He made no effort to ask if we were comfortable in the car, despite it was a cold and rainy day. On the hour long drive to Heidelberg, the driver did not provide us with any historical, cultural, or any information about the area where we were traveling. In fact, he spent time on his cell phone talking in German. He did say we were going to the oldest library in Germany. We arrived at the library. He instructed us to go inside, walk around and take picture, that he would wait outside for us. We couldn't figure out what the fascination of this stop was because he provided absolutely no information. Then he drove us to the old town where we could walk around and have a nice lunch. He said he would wait in his car. He did not recommend a restaurant, nor did we have any ideas why we should walk around when every single shop was closed. Also, we had no desire for lunch as it was about 10:30 in the morning. Viator made a huge mistake offering this tour on a Sunday when everything is closed. Being from the USA, I was not aware that Sunday is not a good day to tour in Germany, but our so called tour guide did know as he mentioned this several times.Our driver was not a tour guide at all. He was a driver. He knew nothing about Heidelberg, or showed any interest in talking about this region of Germany. We agreed go back to Frankfurt early as clearly there was nothing to see or do in Heidelberg on a Sunday, and the driver made no effort to ensure that we enjoyed our tour. The supplier for this trip was TOURING TOURS AND TRAVEL. Clearly they have no interest in touring, just driving, and I would advise Viator to never utilize this company again. We are also questioning if we will ever use Viator again. We spent a ridiculous amount of money 665.00 for nothing. On the drive back to Frankfurt, the driver again spent his time on his cell phone. I expect so much more from Viator and hope to get a response. By the way, I have no pictures to post, since there was nothing to take pictures of.
Andreas was a great guide. The castle alone is worth the trip. So much history and the view is amazing.