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My family of five recently returned from our 9 Night Private Tour of Morocco which we booked through Viator. After booking, we learned that Maroc Excursions would be the tour provider. Hamid and Celine with Maroc Excursions were initially quite responsive and, given that this was a private tour, were able to accommodate a few itinerary and hotel changes, which I very much appreciated.
Overall, the tour was excellent and we enjoyed it very much. Our driver, Mourad, who was with us for the entire trip, was great. He was friendly, knowledgeable, and a very good driver. All of the meals and accommodations were of high quality and met our expectations. Our local guides in Fes and Maraakech were also very good.
There were, however, a number of issues that we encountered, some relatively minor and some more serious, involving such things as being charged for certain items stated in the itinerary to be included in the cost of the trip soft drinks and water at meals and admission to certain of the attractions visited, confusion concerning times to begin certain activities, resulting in several wasted hours, confusion over the timing and manner in which Maroc Excursions was to be paid for an elective upgrade in accommodations one night, resulting in a stressful and frenzied drive through Cassblanca from one ATM to another shortly after arrival, and a 4X4 driver to the desert camp who could not find the camp, became rather agitated, and finally had to be asked to leave the vehicle by Mourad, as his behavior was becoming quite frightening.
After returning from the trip, I sent a detailed email to Maroc Excursions expressing the above concerns. To date, after nearly a week, I have received no response, even after several attempts to follow up. This is a shame really, because it has left a negative impression about the company, when the trip itself was very enjoyable, despite the glitches noted above.
I remain hopeful that I will hear from the tour operator with at least some acknowledgement of the concerns expressed.
El viaje fue maravilloso, los paisajes hermosos, las ciudades increíbles, los hoteles y riada espectaculares, hay que saborear la comida tradicional de este increíble país, la atención de todas las personas fue maravillosa, por lo que recomiendo ampliamente est tour.